Sean Robbins:

I came home from work to find my order, right on schedule. There was an issue with my order at first, but Edna called my and worked everything out quickly. She was extremely friendly and professional.

The rats look great! Aside from being frozen, they look clean and healthy. I couldn't wait. I immediately thawed one out. I was afraid my yearling boa wouldn't eat frozen because she had always been a live feeder. My fear was completely unfounded. She pounced right on it and swallowed it down.

I am very, very pleased with both the product and, especially the service from The Mouse Factory and will definetly be a long time customer! Thanks Edna!

I just wanted to offer my support for the great job you guys are doing in providing clean, healthy feeder rodents. I've ordered from several other companies before, and was displeased with the lack of vaccuum packing, and the animals that were often urine-stained, packed in the bags with feces, and sometimes had broken limbs. In particular, pink mouse orders often contained dark colored animals that didn't look healthy, which is what prompted me to try your company. 

The order of pink mice I got from you were immaculate - they were sealed perfectly, protecting them from freezer burn until I needed them, which is very important with my smaller collection. They were all a healthy pink color with no signs of dark blue or bruising. They all had their toes and tails intact - virtually a miracle for frozen pinks. The animals loved them, and I had fewer refusals from my baby house snakes (see photo), than I had with any previous feeding, the first time I offered them. I'm so impressed I'll be using you for all of my future rodent orders, for rodents of all sizes. The vastly superior quality more than makes up for the very slightly higher price (which isn't significant at all when all those previous rejected feedings are taken into consideration). I'll clearly be saving money and throwing away a lot fewer uneaten rodents using your feeders.

I want to commend you on your great service and fast delivery.  Over the past year and a half, I have placed several orders with your company. The advice and expertise you have provided allowed me to make informed choices when purchasing rodents for my Honduran tangerine milksnake 'Tobasco.' Tobasco is a great eater, so I am assuming your mice taste pretty good. He has grown into a strong and healthy adult, mainly due to his diet of mice purchased from your company. I rescued a juvenile Southern Black Racer on Easter Sunday (a cat was trying to 'play' with him) so I will be ordering more pinkies to get him big-and-strong. That cat better watch out! I also appreciate the humane way you euthanize your mice and rats.  It's important to remember that these creatures have feelings too. Thanks for everything.

I got my order yesterday, and I just wanted to send you a quick note to let you know how pleased I am. I have used several different rodent suppliers, and your product is hands down the best I've gotten.  These rats are so clean, you must have groomed them before shipping! I appreciate the great service and fast shipping, and will definitely be calling you again.

A Happy customer

Got mice? Oh, I know you do...and they are gorgeous! How do you possibly raise such CLEAN rodents!? Not a scrap of litter, pooh or yellow stains! It's a huge dfference to what I (and the girls) had to tolerate while waiting for the 'ultimate' order...WELL WORTH THE WAIT!!

(Known as the goddess because of my biz - The Grooming Goddess: dog grooming - yet all my personal pets have no grooming required!)

ps.  I really want to know how you house these blessed wee creatures to keep them so clean; and what method of euthinasia do you use??

THANK YOU!!!
(my man and I are playing 'creepy scientist' w/the dry ice as I type this!)

Several years ago I placed an order that was to be delivered to an address in Arizona. When nothing arrived, I called you to check on it. You informed me that by mistake, the shipment went to my prior address. I located the box and yes, some of the mice had thawed out.

Without hesitation, you told me you would replace all the thawed mice even if that meant the entire package - which was a lot of mice! It was only a third to half that needed replacing. The replacement mice arrived within a day or two!

That is the kind of customer service that makes me say, "I wouldn't even think of shopping anywhere else." The quality of your mice is so good they lasted way past the expected freezer life. From my perspective, Edna and Ray, you are at the top of your industry, you both really are first class!

Thank you once again. I'll be calling you to update my address and place another order soon.

My mice arrived today and I just can't believe how
gorgeous they are.  I've been feeding my corn snake
f/t mice from a pet store until now and their mice are
not as fat and healthy looking as yours.  I will never
go back!  Marzipan (my snake) and I thank you.

Also, thanks for your wonderful customer service.

I used to buy my mice at the local pet store but due to recent shortages and refrigerator breakdowns I was forced to find an online supplier. I am so happy to have found The Mouse Factory. The prices cannot be beat and the product is outstanding. 

My two baby corn snakes were very lazy eaters but now they snatch up the pinkies and actually look for more! My tegu would thrash the mice for a good long while before he would finally eat it creating a bit of a mess. However with the adult mice that I purchased from The Mouse Factory he quickly gobbles them down.  No more thrashing and thankfully no more mess. 

Thanks again Mouse Factory, you’ve got a customer for life whose a fellow Texan too.

I just recieved my order today, and my snake gobbled up a pinkin in less than three minutes! This is his first feeding, here, and I am so relieved he ate for me so readily. this is my first snake, and the first company i have ordered mice from. I plan to remain a costumer. Thanks for a great product, and service!

I recieved the pinkies before I even got a chance to check my email for the tracking ;-)...I love how fast my snakes have switched from live mice to your beautifully healthy frozen mice. Thanks a bunch!

My $00.02: I have used TMF for a few years. After joining a cornsnake message board I learned of another company [that sells mice], so I checked them out...[t]hey are for sure cheaper, [m]ostly because they don't over-night the mice. ...[y]ou have to wait up to a week for them [to arrive], depending on when you order, [b]ut I gave them a shot. First off, not vacuum sealed; [s]econd, lots of mouse poops, scrawny mice that look not well fed (or cared for) and broken off legs and tails (no big deal, but gross); [t]hird, HUGE size variation.

I'll be going back to TMF when these are gone. I am willing to pay a bit more for quality. Their mice are clean, ALL THE SAME SIZE, and vacuum sealed. Plus they next day ship. I have called in the morning (Up to early afternoon, in fact.) and had my mice the very next day.

I just wanted to put my two cents in! I absolutely love the service and product.

When I first got my snakes, I was very apprehensive about the feeding (yuk)! I must say yours was the first and last company I have used. Your mice are not disgusting at all!!! They are clean, very healthy looking, and well packed. In fact, if my snakes decide that they are not hungry, instead of wasting the mice who gave their life for my pets, I feel very comfortable letting my cats enjoy throwing them around and eating them.

I am a fairly new "snake person" but I am positively sure that my snakes remain healthy because of your mice. I took my first snake (Ball Python) in after it was sickly, dehydrated, and possibly starving (and that's not easy). Well, my Rif Raf fattened right up and is very happy and healthy.

Also I am pleased that everytime I call to place an order, I get a helpful and very nice person to take my order. Quick and painless ordering, that's great! Then there was the time when I had placed a big order for myself and the hurricanes hit and I lost all of the mice. You gave me a nice discount on the next order which I did not expect but very much appreciated.

Thanks again for all that you do.

I have tried to buy in Louisiana, particularly since Katrina, but I have not been pleased at all. No names or anything - just not great service. But your company has been outstanding. The pinkies that I ordered arrived today, and it looked like they had been packed 10 minutes ago. Frozen solid - perfect. I look forward to buying from you from now on. Thanks for everything.

I have been keeping and breading reptiles for most of my life (over 40 years). A little over 5 years ago I started buying from themousefactory.com. The service, price and quality have been beyond expectation. I have searched the Internet to find a better deal, but no one comes close to your quality or service. Once about 5 years ago my computer crashed and I could not remember the name of themousefactory.com so I bought from a similar named company. First they took 4 days to answer my email. I then had to wait over a week for them to be shipped. When finally I got the rodents they looked starved and were poorly packed.

Most of the time I run out before I order because I know they will be here in a day or 2. I will only buy from themousefactory.com, because you are the best.

Edna, I received my order of 50 weanlings yesterday at work, and when I got home and opened the package I was pleasantly surprised at the beauty of the mice. I have read comments from other supporters on some corn snake forums, and they did mention how clean the mice looked, but my package of mice were so clean they almost looked bathed!

Needless to say, my lady snake loved the switch (and my twelve year old son liked the dry ice too!)

Edna and all the staff at The Mouse Factory:

I just wanted to let you know I got my order right on time this a.m., and as usual it was securely packaged, the mice are pristine and clean! Last order I ordered from another dealer and the mice were cut in half, covered in feces and urine, and it took them a week to ship out my order.

I want to thank you all for doing such a great job growing, feeding and packaging these mice!! I know my snakes will be very glad to have these over the other ones which I threw the rest out this a.m., they were just so nasty! I will continue to order from your company, and I and my snakes thank you for a well priced, high quality product with fast shipping!!

Two thumbs up for you all!!

Dear Edna and everyone at The Mouse Factory,

Again I wanted to say thank you for such a great experience in purchasing your product. I fed my Ball pythons tonight with your rats, and WOW! My male has previously been a lazy feeder; dragging his food into his hide after I would have to just lay it in his tub. Not anymore!

I also wanted to share a thread that I started at my usual haunt, Repticzone. You all get very good reviews on there, and I had to add to that. Here is what I posted...feel free to use any portion of it in your testimonials on your site:

Well it has been a great day at the old homestead today. After finally getting through to Edna at The Mouse Factory Monday (the phone lines in their town had been cut by construction) I placed a bulk order. It came this morning, promptly at 10:45 AM. The rats looked great. Very clean, almost to the point that they looked groomed! They had inadvertently shorted me a bag of 25 rat fuzzies. I called Edna and she took care of it right away. No questions asked, no problems at all. She even let me change that bag from fuzzies to pinkies for my corn. I highly recommend them to anyone for whatever you feed your Ball pythons. I had fun playing with the dry ice outside as well....hehe!

Last night was feeding night, but we waited for tonight and the new rats. WOW! The misses’ Cleopatra has always been a good feeder, but she hit this thing like a freight train! She’s working the weanlings now.

Well I don’t know if any of you remember me asking about lazy feede rs, but my Ramses has become somewhat lackluster when it came to feeding time. That has changed. He poked his head out of his hide almost as soon as I hit the rats with the blow dryer. When I lowered the rat pup into his tub, he sniffed at it for a second or two....BAM!!!!! He too struck like a bolt of lightning! And I started not to use the tongs to feed him....Hahaha...right! Good thing I second guessed myself on that one!!!

I don’t remember which of you kind folks on here directed me to their site, but thank you very much. Did I say that I highly recommend them?

Thanks again and keep up the great work. I'll send you all the business I can.

Just received my order today - I ordered yesterday with 2nd day air, but it arrived today. Thank you!

Also wanted to let you know how much I (and my snakes) appreciate the quality of the feeders you sell. I just discarded a package of rats that I bought from a local dealer here in Michigan. The animals had a bad odor, and some were covered with urine, feces, and bedding material.  Yours are clean, and appear to have been well-fed and taken care of.  Even though these animals are bred to be fed to reptiles, I believe that they deserve humane treatment, clean housing, and proper nutrition, regardless of their fate.

Thanks again for great service, and a quality product!

I just got home after a long day and found my package on the porch.  I was afraid they would be unthawed but there was still dry ice in the superbly wrapped up and insulated package. These mice are beauties! It looks like you had them individually bathed and groomed for the trip! They make the live ones I keep and try to breed look pretty sickly by comparison! I wish I had access to some of your breeding stock, they are obviously superior to anything I've found out here. Thanks again for great service, your reputation is well deserved!!!

I have ordered mice from many different folks online to get a feel for their services and products. Your company, by far is way above the competition and you have a customer for life! I was very impressed by your quick turnaround, easy communication, great prices and fast (completely frozen) delivery. Your product speaks for itself. Each mouse was frozen separately, not in a block, and plump when unthawed. I genuinely believe my snakes are healthier and more robust for consuming your product. THANKS TONS for being the kind of company that puts the customer first.

I've been feeding all my snakes, including my Arizona Mt. Kings mice from the Mouse Factory for fifteen years. An excellent product at an excellent price...

I just wanted to let you know I received my order today (even earlier than anticipated) and that I am extremely pleased with the quality of the mice. I love how they are packaged and I can easily pull out just one at a time. They arrived well frozen and are clean and healthy-looking. I am so impressed I am going to seriously re-think my plan to raise my own mice. Thanks very much!

I just wanted to let you know that my order arrived this morning. As usual, the mice look great, the service was outstanding and the packaging was excellent. My snakes will be very happy especially my female Irian Jaya carpet python who has a nice stock of jumbo mice. Thanks so much for making the shipping suggestion which saved me money on my order. I look forward to doing business with you this time next year when I order up for the new year.

The failure or success of any business is highly dependent upon the competency of its suppliers and service providers. In the reptile trade this is even more true. The Mouse Factory has provided unwavering excellence of service to Vivid Reptiles over the years - we consider the Mouse Factory to be one of the stronger pillars of our operation.

I just wanted to thank you for the quality of pinkies, hoppers, grown mice in our orders. I dont want to sound morbid, but they are plump and not bones with fur as I have seen from another place. Our scarlet king is a picky eater but he loves those pinkies. 

Sis and I just want to let you know how great our snakes are doing on the rodents we order from you.

Ages range from 1 to 5 years old and they have been raised strictly on your rodents since they were hatchlings. No additional supplements have been used. The rodents are eagerly accepted by our Albino Banded King Snake hatchling (Stitch), 5 year old Snow Corn Snake (Rudy), 2 year old Christmas Corn Snake (Chris), 3 year old Kenyan Sand Boa (Tremor), 2 year old Ball Python (Joseph) and our 3 year old Columbian Boa (Ashley). They have all have great appetites, no shedding problems, and no health problems. I highly recommend your products. We will continue to order as long as we have our pets. If my 16 year old male Columbian Boa (Max) hadn't gotten stuck on hamsters he would be fed your rodents.

Thanks from 2 very satisfied customers.

Great service, great product...even great packaging. Heck, if supermarket packaging and hygiene looked this good, I'd feel a whole lot better. I will definitely be a repeat customer.

I just wanted to say thanks to you guys at The Mouse Factory. I was using another online feeder supply but after the great experience I have had from you and the quality of your feeders I will continue with you guys. The vacuum sealed bags that are packaged with less feeders to a bag and how clean your feeders were really impressed me. Your shipping rates are also very good because I only have to pay to ship what I order. All of my kids ( 8 carpet pythons and then some) really enjoyed your feeders too.